Privacy and Data Processing Policy

1. Controller Information

The party responsible for processing the personal data collected through this platform is Yeira Navarro, domiciled in the city of Bogotá, Colombia, identified for these purposes by the registered trademark and service MeuDesk, with contact at [email protected].

2. Information We Collect

We collect only the information necessary to coordinate demos and provision the dedicated service:

• Demo Request / Contact Data: Full name, email address, contact phone number, and optional message entered in the forms.
• Technical Connection Data: Anonymous device identifiers and network address (IP) information needed to pair the P2P connection to your dedicated private server.

3. Legal Basis and Consent

We process your personal data based on the explicit consent you provide when submitting the contact forms on meudesk.com, or within the framework of executing the commercial agreement for the delivery and maintenance of your dedicated private server, in compliance with Colombia's Law 1581 of 2012.

4. Purpose of Data Processing

The data collected will be used exclusively to:

• Process your demo request and get in touch with you.
• Provision, configure, and maintain your exclusive dedicated node or private server.
• Provide technical support and communicate essential security updates.
• Comply with applicable legal and regulatory obligations.

5. Encryption and Non-Sharing of Data

Total Isolation: All traffic from the remote sessions generated by MeuDesk is transmitted with end-to-end encryption (E2E). Neither Yeira Navarro nor any third party has access to the screen view or content of your remote sessions on the dedicated server.

6. Sharing and Transfer of Data

We do not sell, rent, or trade personal data to third-party companies under any circumstances. We will only share information when strictly required by a competent court order or with technology infrastructure providers under strict confidentiality agreements.

7. Data Storage and Retention

We retain your personal data only for as long as necessary to handle your request or to keep the dedicated private server service active, after which it will be securely deleted or anonymized.

8. User Rights (ARCO Rights)

As the owner of the personal data, you have the right to:

• Access, update, and rectify your personal data with the controller.
• Request proof of the authorization granted for processing.
• Withdraw consent or request the deletion of your data when no legal or contractual duty prevents it.

To exercise any of these rights, send a formal communication to [email protected].

9. Cookies and Tracking Technologies

meudesk.com uses only technical and preference cookies (such as language selection) that are essential to enable proper navigation of the website. We do not use invasive third-party advertising tracking cookies.

10. Information Security

We adopt physical, technical, and administrative security measures in line with industry standards to safeguard your data against unauthorized access, alteration, disclosure, or unlawful destruction.

11. International Transfers

Should infrastructure servers in data centers located outside Colombia be required to ensure lower latency, protection levels equivalent to those required by applicable law will be verified.

12. Minors

Our support and remote access services are aimed at companies and adult users. We do not intentionally collect information from individuals under 18 years of age.

13. Amendments to the Policy

This Privacy Policy may be updated periodically. We will notify any material change by publishing the new version on meudesk.com with the updated revision date.

14. Contact and Complaints

If you have questions or comments, or need to exercise your privacy rights, you may contact us at the email address [email protected].